Returns and Refunds

At twekka.com, we hope you are satisfied with the shoes and hats you purchase. If you encounter any problems after receiving the goods, you can apply for a return service under certain conditions.

Items must be returned within the specified time after receipt and be in unused condition, including the original packaging and all accessories. Items showing obvious signs of use, damage, or missing packaging may not be eligible for return.

To apply for a return, please contact us via twekka.com’s customer service email address, providing your order number and a description of the problem. Our customer service team will review your application and provide you with subsequent return instructions. Items returned without prior confirmation may not be processed.

Return Information

Address: 40988 FOREST OF THE FALLS DR, FOREST FALLS, CA 92339

Email: steven@twekka.com
support@twekka.com

Phone: (840) 500-7969

Return shipping costs are usually borne by the buyer unless there is a quality issue with the item or the wrong item was sent. Once the returned goods have passed inspection, the refund will be processed using the original payment method. The exact arrival time may vary depending on the payment institution.

twekka.com reserves the right to adjust its return policy based on actual circumstances. Updates will take effect after being published on the website.

Thank you for choosing twekka.com.